Support

Help when you need it — calm, clear, and human.

Getting Started

Most questions come up in the first few days. These resources cover the basics and help you feel confident using ScoutWatch.

• Set up ScoutWatch with consent and trust

• Choose alerts and boundaries together

• Understand notifications and what they mean

• Learn how privacy and data are handled

Is ScoutWatch a medical device?

No. ScoutWatch is not a medical diagnostic or monitoring tool and does not provide medical advice.

Does ScoutWatch track vitals?

No. ScoutWatch focuses on meaningful changes in routine, movement, and location — not vital signs.

Will my loved one feel watched?

ScoutWatch is designed to run quietly in the background. Alerts only occur when something truly changes.

Can settings be changed later?

Yes. Preferences and boundaries can be adjusted at any time.

If you need help, reach out. You’ll hear back from a real person.

Email: support@scoutwatch.ai

Hours: Monday–Friday, 9am–5pm

We typically respond within one business day.

ScoutWatch was built with respect at its core.

We do not sell personal data or engage in intrusive surveillance.

Care is personal. Support should be too.